Shipping policy

Last Updated: September 5, 2026

Thank you for shopping with Fetch & Fuzz. We work hard to make sure your pet products are processed, shipped, and delivered as smoothly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed and payment is confirmed.

Business days are Monday through Friday and do not include weekends or federal holidays.

During holidays, promotions, new product launches, or periods of high order volume, processing times may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Estimated delivery times begin after your order has been processed and shipped.

Standard U.S. shipping generally takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed. Shipping delays may occasionally occur due to circumstances outside of Fetch & Fuzz's control, including carrier delays, severe weather, holidays, incorrect delivery information, or other logistical disruptions.

Shipping Rates

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Fetch & Fuzz may occasionally offer free shipping promotions or free shipping based on order value. Any applicable offer will be displayed on our website or during checkout.

Tracking Your Order

When tracking information is available, it will be emailed to the email address provided during checkout.

Please allow up to 48 hours after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for several days, please contact us at Support@fetchandfuzz.com so we can assist you.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please review your:

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

If you notice an error after placing your order, contact us as soon as possible at Support@fetchandfuzz.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Fetch & Fuzz is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because an incorrect or incomplete shipping address was provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests the order to be reshipped.

Lost or Missing Packages

If your tracking information shows that your package is still in transit but appears to be delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost, please contact Support@fetchandfuzz.com with your:

  • Full name

  • Order number

  • Shipping address

  • Tracking number, if available

We will review the situation and assist you with the appropriate next steps.

Fetch & Fuzz is not responsible for carrier delays or packages lost due to incorrect shipping information provided by the customer. However, we will make reasonable efforts to assist customers with carrier-related shipping issues.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your property, mailbox, front door, side door, garage, or other delivery locations.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before final delivery.

  4. Contact the shipping carrier regarding the delivery.

If you are still unable to locate the package, contact Support@fetchandfuzz.com and we will assist where reasonably possible.

Fetch & Fuzz cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact Support@fetchandfuzz.com as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged item

  • Photographs of the packaging and shipping label, when applicable

We may request additional information before approving a replacement, refund, or other resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

Multiple Shipments

Some orders containing multiple products may be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number. Receiving one portion of your order does not necessarily mean the remaining items are missing.

There is generally no additional shipping charge to the customer when we divide an order into multiple shipments.

Shipping Restrictions

At this time, shipping availability may vary depending on the product and destination.

Certain products may not be available for delivery to all states, territories, P.O. boxes, APO/FPO addresses, or international destinations.

Any applicable shipping restrictions will be communicated during checkout when possible.

Delivery Delays

Fetch & Fuzz is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Labor disruptions

  • Holiday shipping volume

  • Incorrect addresses

  • Customs delays, when applicable

We will make reasonable efforts to assist customers when shipping problems occur.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact Support@fetchandfuzz.com immediately. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Once an order has shipped, it cannot be canceled and may instead be subject to our applicable return and refund policy.

Contact Us

If you have questions regarding your shipment or order, please contact:

Fetch & Fuzz
Email: Support@fetchandfuzz.com
Website: Fetchandfuzz.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

By placing an order with Fetch & Fuzz, you acknowledge and agree to the terms of this Shipping Policy.